support for round top wifi customers

Troubleshooting Checklist

When you can't connect to the Internet, it could be that simply resetting your equipment will get things going again.  To reset your Round Top WiFi internet connection try the following steps:

Locate your Internet Adapter (POE), located inside your home that is connected to the outside radio.

Reboot your outside radio by unplugging this adapter from AC power.

Wait 60 seconds then put the power plug back in.

If you have a router, unplug it from the power for 60 seconds.

After 2 minutes, check your computer for Internet.

If you still have no internet connectivity, restart your computer and check again.

If none of these steps resolves your issue, please Contact Us.

What if my Round Top WiFi connection goes down? 

Who do I call?

If you've performed the check list when you have disrupted service, then please contact us at 979-378-0123 or email  Support.

What if my Round Top Internet seems slow?

There are a huge number of reasons that will make your internet seem slow, from your things in your home including your computer to things outside of your control like increased web traffic or fiber cuts far from your home.  The first thing to do is to follow our troubleshooting checklist to see if that resolves the issue.  If not, please contact our support team via email or call at 979-378-0123.

How do I test the speed of my Round Top WiFi internet connection?

Click here for a speed test.

How do I connect multiple devices to Round Top WiFi internet?

During installation, our technician will connect your devices to a router so that all your devices can work with the internet.  Just let the technician know when he arrives to install your equipment.

Things have changed and I need to upgrade my plan for higher speeds. How do I do this?

Login to "My Account" and you can upgrade your speed there or call us and we'll upgrade your speed within 24 hours. You can find "My Account" link on the menu bar at the top of the page.

I don't see a plan that fits my needs, do you offer custom plans?

Yes, special services and higher speeds are available upon requests depending on availability.  Please contact us and we will be glad to evaluate your special needs.